Privacy Policy

Rowling & Co Property SUNSHINE COAST PRIVACY POLICY

OVERVIEW
In this policy, "us", "we" or "our" means Rowling Property Pty Ltd t/a Rowling & Co Property (ABN 85630624896). We are bound by the Privacy Act 1988 (Cth) and have a set of principles consistent with the Australian Privacy Principles, as contained in the Act and amended in March 2014. We may, from time to time, review and update this policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.

This policy sets out:

• the kinds of personal information we collect and hold;
• how we collect and hold personal information;
• the purposes for which we collect, hold, use and disclose personal information;
• how individuals may access personal information about themselves that is held by us and if necessary seek the correction of such information;
• how an individual may complain about a breach of the Australian Privacy Principles and how we deal with such a complaint;

INFORMATION THAT MAY BE COLLECTED
We may collect the following types of personal information:

• Your full name, residential address, contact number, date of birth and email address
• Family contact details
• Employment details,
• Financial information
• Employment details and proof of Income
• The value of your Property
• Insurance details
• Banking details,
• Information in respect to a will or estate
• Personal reference details
• Copies of photo identification such as driver licence, passport or student identification)

And any other personal information relevant to the service we are providing you.

HOW DO WE COLLECT THIS PERSONAL INFORMATION?
We collect your personal information directly from you unless it is unreasonable or impractical to do so.
We do this in ways including:

• through our website;
• from Open For Inspections (OFI’s);
• during negotiations with us when renting or buying a property;
• when we inspect a property for rent or sale
• from client events and functions;
• through use of real estate websites;
• through your access and use of our website, apps or sending SMS to us;
• through someone else who has provided us with your information (e.g. a referral);
• Through your representative such as your solicitor, account or financial adviser
• through competitions, promotions, surveys and events;
• through requesting information through us;
• We may also collect personal information from third parties such as contractors or business partners.

WHY DO WE COLLECT YOUR PERSONAL INFORMATION
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of client service. We collect, hold, use and disclose your personal information for the following purposes:

• to provide services to you;
• to provide you with news, information or advice about our existing and new services;
• to provide you with news and information on real estate related matters; 
• to communicate with you including by email, mail or telephone;
• to personalise and customise your experience;
• to conduct promotions;
• to verify your identity;
• to provide - as part of our business - data to third parties if you have authorised us to do so;
• for our administrative, marketing (including direct marketing), promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers;
• to provide your updated personal information to us, our contractors or external service providers;
• to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and/or
• as required or permitted by any law (including the Privacy Act).

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

Amendments.
Amendments to this policy will be posted on this web-site and will be effective when posted.

If you have any further queries, please contact us.